Client & Staff Member Responsibilities

Client Responsibilities

We believe every client is obligated to:

Have only as many pets as you have the means to take care of

Learn what your pet needs in order to be healthy and well cared for

Invest an appropriate amount of time and effort into training and socializing your pet, so that it can be a well-behaved and enjoyable member of the household

Treat staff members of the hospital with courtesy and respect

Honestly communicate to our staff what level of care you want for your pet

Provide the pet with at least this minimum standard of care:

Adequate shelter, food and water

Regular examinations and vaccinations for diseases for which the pet is at risk

Parasite prevention and control

Spaying and neutering, to prevent health problems and pet overpopulation, unless the pet is to be shown or bred in a responsible manner, I.e. with careful consideration for the health of the parents and the offspring

Health care sufficient to prevent pain and suffering, including the treatment of medical disease, dental disease and injury

Gentle, kind and humane training and treatment

To have pain or suffering relieved by gentle euthanasia when necessary

Staff Member Responsibilities

We believe every staff member is obligated to:

Treat clients and other staff members with respect and courtesy

Work hard and diligently for the betterment of themselves and the practice

Treat every patient kindly and gently

Do everything within their power to maintain the health and happiness of the patients, and to do nothing they can avoid doing that will injure the health of the patients

Do everything in their power to improve the health of the practice, and to do nothing to injure the health of the practice

Keep up to date, and to maintain and improve their skills

 

Client, Patient & Staff Bill of Rights

Client Bill of Rights

We believe you are always entitled to:

Friendly, helpful, courteous service

Respect for your time, feelings, preferences and wishes

Respect for your right to understand the needs of your pet

The right to know the cost of services provided, and to receive value for your investment in those services

Patient Bill of Rights

We believe your pet is always entitled to:

Be treated gently, kindly and with compassion

Have wants and needs communicated clearly to you, the owner, by our staff

Up to date, high quality care

Be as clean, safe, comfortable and pain free as possible

Staff Member Bill of Rights

We believe every staff member is entitled to:

Be treated respectfully and courteously by both clients and fellow staff members, and the doctors

Be listened to

Be accepted by the group

Be praised for work well done

Receive constructive feedback and be given the opportunity to grow and improve

Have their personal life and choices respected

Make mistakes sometimes, and be forgiven, and be allowed to try again.