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Best Friends Veterinary Center 2082 Cheyenne Court
| Bill of Rights and Responsibilities Client, Patient & Staff Bill of Rights
Client Bill of Rights We believe you are always entitled to: Friendly, helpful, courteous service Respect for your time, feelings, preferences and wishes Respect for your right to understand the needs of your pet The right to know the cost of services provided, and to receive value for your investment in those services
Patient Bill of Rights We believe your pet is always entitled to: Be treated gently, kindly and with compassion Have wants and needs communicated clearly to you, the owner, by our staff Up to date, high quality care Be as clean, safe, comfortable and pain free as possible Staff Member Bill of Rights We believe every staff member is entitled to: Be treated respectfully and courteously by both clients and fellow staff members, and the doctors Be listened to Be accepted by the group Be praised for work well done Receive constructive feedback and be given the opportunity to grow and improve Have their personal life and choices respected Make mistakes sometimes, and be forgiven, and be allowed to try again.
Client & Staff Member Responsibilities Client Responsibilities We believe every client is obligated to: Have only as many pets as you have the means to take care of Learn what your pet needs in order to be healthy and well cared for Invest an appropriate amount of time and effort into training and socializing your pet, so that it can be a well-behaved and enjoyable member of the household Treat staff members of the hospital with courtesy and respect Honestly communicate to our staff what level of care you want for your pet Provide the pet with at least this minimum standard of care: Adequate shelter, food and water Regular examinations and vaccinations for diseases for which the pet is at risk Parasite prevention and control Spaying and neutering, to prevent health problems and pet overpopulation, unless the pet is to be shown or bred in a responsible manner, I.e. with careful consideration for the health of the parents and the offspring Health care sufficient to prevent pain and suffering, including the treatment of medical disease, dental disease and injury Gentle, kind and humane training and treatment To have pain or suffering relieved by gentle euthanasia when necessary
Staff Member Responsibilities We believe every staff member is obligated to: Treat clients and other staff members with respect and courtesy Work hard and diligently for the betterment of themselves and the practice Treat every patient kindly and gently Do everything within their power to maintain the health and happiness of the patients, and to do nothing they can avoid doing that will injure the health of the patients Do everything in their power to improve the health of the practice, and to do nothing to injure the health of the practice Keep up to date, and to maintain and improve their skills
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