Best Friends Veterinary Center

2082 Cheyenne Court
Grafton • WI • 53024
Ph: (262) 375-0130
Fax: (262) 375-4196

Doctors

Employment Opportunities

Nan Boss, DVM
(Pictured with Carly)

Dr. Boss is the owner of Best Friends Veterinary Center. She graduated from the University of Illinois with a B.S. in biology and then achieved her veterinary degree from the same school in 1985. She spent her first few years out of school in a mixed practice (both pets and farm animals) in northern Indiana. Dr. Boss and her husband moved back to the Milwaukee area and she worked in an equine (horse) practice for a year before settling down in Cedarburg. After four years at the Cedarburg Veterinary Hospital she purchased Grafton Small Animal Hospital (now BFVC) in 1993.

Dr. Boss started writing handouts and newsletters shortly after graduating from veterinary school. She eventually put them together into sets for puppies, kittens, adult dogs and cats, and senior pets. Her notebook system is now used by practices all over the United States, Canada and Europe. Her strong interest in client education also led to writing her book for veterinary staff members, "Educating Your Clients from A to Z: What to Say and How to Say it." This book is currently a top seller for the American Animal Hospital Association and is required reading for AAHA’s technician training program. Her breed-specific wellness matierials are also published, as are the training materials used to train the BFVC team.

Dr. Boss writes the clinic newsletters, which won a newsletter contest in 1999. She is past president of the Milwaukee Veterinary Medical Association, and writes their newsletters, too. She works with the veterinary students at UWM in Madison for both AAHA and Vet Partners, a veterinary professional organization. She is on the advisory board of Pet CareTV, which makes the DVDs shown in BFVC's waiting room. In addition, she has had several articles published in veterinary journals and speaks to veterinarians at seminars nationwide, helping them to improve their client education, client relations and staff training programs. The training program here at Best Friends Veterinary Center is the envy of clinics across the U.S. and results in staff members who are willing and able to answer just about any question a pet owner may have.

Our newest program to be proud of is canine rehabilitation. Dr. Boss has attended the first training program in the country for rehabilitation in pets, through the veterinary college at the University of Tennessee. Her training makes her one of the first veterinarians in the state to provide this special care.

Throughout her career, Dr. Boss has maintained a strong focus on customer service and excellence in patient care. Always willing to go the extra mile for her patients, she’ll consult with a specialist or research difficult cases and likes to do second opinion consultations, work up challenging medical cases and tackle new surgical techniques. She works very hard to continuously improve the quality of care delivered to both clients and patients in the hospital.

Dr. Boss also enjoys gardening both at home and at the practice, and spending time with her three cats and her dog, Izzie, a beagle mix. Practicing medicine full time, managing a twenty employee business and all her volunteer activities doesn’t leave much time for other hobbies!